Cancellation Policy

At Cinezza Perfumes, we strive to ensure a smooth and satisfying shopping experience. However, we understand that you may sometimes need to cancel an order. Please read our cancellation policy carefully before placing your order.

Order Cancellation by Customer

  • Timeframe for Cancellation: Orders can be cancelled within 6 hours of placing the order or before the order has been shipped, whichever is earlier.

  • How to Cancel: To request a cancellation, please email us at cinezzaperfumes@gmail.com or call/WhatsApp us at +91-9727271928 with your order number and reason for cancellation.

  • Refund on Cancellation: If your order qualifies for cancellation, a full refund will be processed to your original method of payment within 5-7 business days.

Cancellation by Cinezza Perfumes

We reserve the right to cancel any order due to:

  • Product unavailability

  • Inaccuracies or errors in product or pricing information

  • Suspected fraudulent activity

  • Unforeseen logistical issues

In such cases, we will inform you via email or phone and initiate a full refund immediately.

Important Notes

  • Once the order has been shipped, it cannot be cancelled. You may refer to our Return Policy for further assistance in such cases.

  • Customized or special edition products are not eligible for cancellation once the order is confirmed.

If you have any questions about our cancellation policy or need assistance, feel free to contact us:

Email: cinezzaperfumes@gmail.com
Phone: +91-9727271928
Address:
Surat, Gujarat - 395010