Shipping Policy
Effective Date: May 24, 2025
Last Updated: May 24, 2025
Thank you for shopping with Cinezza Perfumes. We are committed to delivering your favorite fragrances to you in a safe, timely, and cost-effective manner. Please review our shipping policy below for information on delivery times, charges, and processes.
1. Shipping Locations
We currently ship orders within India. International shipping is not available at this time.
2. Order Processing Time
-
Orders are processed within 1-2 business days (excluding Sundays and public holidays).
-
You will receive an email confirmation once your order has been processed and shipped.
3. Shipping Time & Delivery Estimates
-
Standard Shipping: 3-7 business days depending on your location.
-
Delivery Delays: While we strive to deliver within the estimated time frame, delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or high order volumes.
4. Shipping Charges
-
Free shipping is available on orders above ₹999.
-
For orders below ₹999, a flat shipping fee of ₹49 will be charged.
5. Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS that you can use to track your package online.
6. Shipping Partners
We work with reliable and reputable courier partners to ensure safe and timely delivery of your orders.
7. Address Accuracy
Please ensure that all shipping information is complete and accurate at the time of order. We are not responsible for delays or undelivered shipments caused by incorrect or incomplete addresses.
8. Damaged or Lost Packages
If your package arrives damaged or goes missing, please contact us within 48 hours of delivery for assistance. We may request photographic evidence to support claims for damaged goods.
9. Contact Us
If you have any questions or concerns regarding your order or shipping, please contact us:
-
Email: cinezzaperfumes@gmail.com
-
Phone: +91-9727271928
-
Address:
Surat, Gujarat - 395010